Shipping and Returns
SHIPPING & RETURNS
Your new rug will ship for FREE in the Continental United States within 2-3 days.
Shipping charges will apply for all other areas.
Customers are responsible for all return shipping fees.
Depending on where you live, arrival times will vary.
We are not responsible for shipping delays beyond our control.
7 Day Merchandise Credit -
You may return your rug within seven days of receiving in exchange for a merchandise credit. Your credit may be used for any in-stock rug on this Old Soul site.
The following conditions apply:
- The rug must be in the same condition in which you received it.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If approved, we will include a verification of your credit.
- All Customers are responsible for return shipping and insurance charges. Customers located outside of the Continental US will additionally be charged for any local duty and or vat charges.
- All returns are required to be adequately wrapped and secured in the original wrapping. If you need new wrapping, please contact us.
- Please call us to arrange your return shipment at 978-744-5909.
Return Shipping Address:
Landry & Arcari Rugs and Carpeting
63 Flint Street
Salem, MA 01970